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Rolling Video Games Houston

REFUND/CANCELLATION POLICY:

 A full payment of the total price must be paid by while booking. Please call us for special circumstances. There will be a $100 cancellation fee for all parties or events canceled after payment is received. NO REFUNDS will be given if your booking is canceled within 7days of your booking.

 

PRIVACY POLICY:

Rolling Video Games Houston (RVG HOU) is committed to protecting your privacy. We use the information we collect on the site to make bookings with RVG HOU as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

 

TRAVEL/FUEL SURCHARGE:

A Travel/Fuel surcharge will be applied based on a round trip from our zip code of 77058 (Houston, TX). Please review the information below.

 

Mileage based on time of travel from zip code 77058. (Based on Google Maps ETA)

30 Mins + will be $50

1 hr 15 Mins + will be $80

BAD WEATHER:

RVG HOU trailer was designed for all types of weather conditions. The theater is insulated, and climate controlled with both heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party.  Light rain is not terms for cancellation or rescheduling.  Gaming will still continue inside the trailer.  Since we are in the Houston Area, If FLASH FLOODS, TROPICAL STORMS or HURRICANES are in the forecast, YOU MUST reschedule your event.  In the event of other severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snowstorm, tropical storm or hurricane) please contact us to begin the rescheduling process.

 

SUPERVISED CHILDREN:

RVG HOU does require a parent or responsible adult to be present at the event.  Children 4 and under must be accompanied by an adult inside the trailer at all times.  Toddlers and babies must be carried and held at all times and are not allowed to play with controllers or other items in the game trailer.  THERE ARE NO EXCEPTIONS!!  Please let your guests know about our 4 and under policy.

 

FOOD/DRINK:

RVG HOU does not allow any food or drinks inside the video game theater. Please have your guests consume them outside of the game theater.

 

ALCOHOL/DRUGS:

We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the RVG HOU equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

 

REFUSAL OF SERVICE:

RVG HOU reserves the right to refuse service to a client if we observe behavior which we deem to be a potential threat to our employees, guests or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, mistreatment of our employees and unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event at any time.

 

DAMAGE/INJURY:

RVG HOU or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, RVG HOU reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. RVG HOU or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

 

PICTURES:

While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may post these pictures on our Facebook Fan Page and/or our website.  (No names or addresses are posted.) If you do not want our Game Coach taking these pictures or posting them on social media or our website, please notify us via email prior to the party or be sure to notify us during your event. This is a service we provide to our guests so they can be sure to capture their party as it happens.

 

 

RVG HOU TRUCK/TRAILER:

When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 60 feet of space to park. We will not park in driveways, yards or any other tight or dangerous locations. It has proven to be too dangerous to get such a large vehicle into residential driveways. We will only park on solid concrete/asphalt/gravel areas. Additionally, our Game Coach will never park off of a hardened surface.

 

VIDEO GAME RATINGS:

RVG HOU will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us indicating the game(s) you prefer or let the Game Coach know as soon as you can after he/she gets there.

 

Booking any party with RVG HOU constitutes your agreement with these policies.

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